Popular Software Packages

Gain valuable insights into your customer interactions with cloud-based call analytics software. Build productivity with a best-in-class customizable reporting, analytics and resource management app.

iPECS ONE is a solution designed to optimize all of your business communication needs. Creating a digital workplace has never been simpler than through one application that does it all. Work together seamlessly with your team using advanced tools for calls, chat and collaboration from anywhere, at anytime.

Analyse and improve agent performance. Resolve customer complaints better and with more transparency. Identify areas of improvement in customer experience. Advanced call recording pushes service to the next level.

 Save time, automate tasks and connect your communications with other cloud services.

CONNECT for iPECS delivers browser-based calls, video and chat, with fully bespoke integration into other cloud services. From automatically logging calls in your CRM to AI transcriptions and call summaries, the possibilities with CONNECT are endless.