Meta Communications ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and suppliers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
We are Meta Communications ltd
Registered in England under company number 14211625
Registered address: 303 Goring Road, Goring-By-Sea, Worthing, East Sussex, England, BN12 4NX
Main trading address: First Floor Office Suit, 10 Matform Business Centre, Chichester, West Sussex, PO19 8UL.
VAT number: 420663422
Data Protection Officer: Stephen Malins
Email address: hello@meta-comms.co.uk
Telephone number: 01903 251513
Postal address: First Floor Office Suit, 10 Matform Business Centre, Chichester, West Sussex, PO19 8UL.
You can find out more at https://www.meta-comms.co.uk
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What Is Personal Data?
Personal data is any information that directly or indirectly identifies a living individual. It includes information such as your name and contact details, as well as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
You have the following data protection rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details in Part 12.
5. How Do You Use My Personal Data?
The following table describes how we may use your personal data and our lawful bases for doing so:
Categories of personal data
What we use your personal data for
Our lawful bases
Records of how you interact with our website. This may include IP address and location information.
To monitor the usage of our website.
We rely on your consent when setting non-essential cookies on our website.
Information you provide to us when making an enquiry or requesting a quote. This may include full name, company, position, e-mail, phone number, phone extensions.
To respond to enquiries, we receive from you.
We have a legitimate interest in processing your information to allow us to respond to your enquiry and to monitor the types of enquiries we receive.
Your name and date of birth, address, email address, your business type
Payment information such as bank details, direct debit, debit or credit card details, and your financial status
Details about the products or services we provide to you (or your organisation),
Proof of ID such as passports, driving licences and birth certificates.
Roaming information (such as the country you were in and the network used, including dates and times)
Phone records including the numbers you call and send messages to and receive calls and messages from, the date, time length and cost of these communications including broad location information at the time of these communications; call recordings.
Contents of your communications with us and what we learn about you from letters, emails and conversations between us
To provide our services to our customers (which may include the organisation you work for) and to check eligibility for our services.
For billing purposes, financial audits and collecting debts.
Managing your accounts, orders and applications.
Training and monitoring purposes, including call recording.
Meeting our legal compliance obligations.
Efficiently operating our business (including detecting and preventing fraud).
For the performance of the contract between you and us (including taking pre-contractual steps such as credit checks).
Where necessary for our legitimate interests of:
-keeping records of historic contracts, business dealings, client contacts and other business information
– where applicable, administering our contract with the organisation you work for
– respond to your enquiries and communications
– enforcing our contracts (including debt recovery) and administering disputes with you and/or the organisation you work for
– developing new processes, procedures, products and services as well as improving customer services
– monitoring the usage of our services to identify misuse and to effectively allocate resources
– maintaining the security of our products and services
To comply with our legal obligations.
Name, contact information, marketing preferences
To send you news and updates regarding our products and services
Consent
Automated processing
We only use automated systems directly or through a lender to carry out credit checks when you apply for credit for one of our leasing products.
Through our lender, it uses past data to assess how you’re likely to act while paying back any money you borrow. This includes data about similar accounts you may have had before. Credit scoring uses data from three sources:
It gives an overall assessment based on this information. Banks and other lenders use this to help make responsible lending decisions that are fair and informed. Credit scoring methods are tested regularly to make sure they are fair and unbiased. As a person you have rights over automated decisions.
If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e., have someone review the action themselves, rather than relying only on the automated method), the DPA 2018 gives you the right to do so. Please contact us to find out more using the details in Part 12.
6. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. We will keep your personal data while we are providing our Services to you as long as you are a customer. After you stop being a customer, such as all outstanding invoices, services ceased, early termination charges are fully settled and account closed, we may keep your data for up to 7 years for one of these reasons:
Please rest assured we will always make sure that your privacy is protected and only use it for those purposes unless you have grounds to object.
We will then securely destroy your personal data. We will not retain your personal data for longer than necessary for the purposes set out in this Privacy Notice.
7. How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in our in-house systems in the UK, so this means that it will be fully protected.
However, there may be some circumstances where it is sometimes necessary to share your personal data outside the UK. This would be in the case of:
These transfers are subject to special rules under European and UK data protection law. If your personal data was to be transferred outside of the UK, we ensure a comparable degree of protection is given to your data by ensuring one of the following (or one of the other safeguards set out in data protection law) is applicable:
8. Do You Share My Personal Data?
Depending on the circumstances, we may share your personal data with:
We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
If we have a contract with another organisation/ Supplier/s to provide us with services or a service on our behalf to process your personal data, we will make sure they have appropriate security measures and only process your personal data in the way that we have authorised them to. These organisations will not be entitled to use your personal data for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.
We may disclose and exchange information with law enforcement agencies so that they can detect and stop crime, prosecute offenders and protect national security. We may also need to disclose information to regulatory bodies to comply with our legal and regulatory obligations and as necessary to comply with the law (e.g., in response to a court order).
9. Cookies
For information about how we use cookies on our website, please refer to our Cookies Policy at https://www.meta-comms.co.uk/cookie-policy/.
10. Other Websites
Our website contains links to other websites. This Privacy Notice only applies to this website so when you link to other websites you should read their own Privacy Notices.
11. How Can I Access My Personal Data?
If you want to know what personal data, we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
12. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details attention of Martin Dunne.
Data Protection Officer: Stephen Malins
Email address: hello@meta-comms.co.uk
Telephone number: 01903 251513
Postal address: First Floor Office Suit, 10 Matform Business Centre, Chichester, West Sussex, PO19 8UL.
13. What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
14. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we or we change our business in a way that affects personal data protection.
Any changes will be made available on the request of our Privacy Notice. This Privacy Notice was last updated on 20th January 2022